REFUND POLICY

ACADEMY COURSES

At the point of completing checkout, once you have paid for your course and your place is reserved, please note that this is non-refundable.

If for any reason you are unable to attend on your selected date, please get in touch with us as soon as possible and we will do our best to try and arrange an alternative booking for you. 

For us to transfer your booking we must be notified no later than 14 days before the due date of the course. 

Failure to attend your course or notify us later than 14 days before the course date, will forfeit your place and result in us not being able to transfer you to another booking. 

However, we will always do our best to work with you and find a solution so please get in touch. 

In the unlikely event that we are unable to deliver a course, or are forced to cancel a course for reasons outside of our control, we will notify you at the earliest opportunity and give you the option to either transfer the booking to another date, or receive a full refund.

ACCEPTED PAYMENT METHODS

All courses require full payment at point of checkout

We accept most Credit and Debit cards, along with Apple Pay, Google Pay, PayPal and Klarna

Full details of accepted payment types can be found on the checkout screen once you have added an item to your basket.

We do not hold or process your payment information; this is all processed via our third party payment providers for your security. 

We are unable to accept cash payments or direct bank transfers

OUR CONTRACT WITH YOU

If your purchase is for a training course, our contract with you the consumer is formed once payment is taken.

ACCEPTABLE CONDUCT

We operate a strict policy of respectful, tolerant, inclusive and anti-discriminatory behaviour, and reserve the right to terminate a course or remove the individual from a course (without refund) if an attendee behaves in an inappropriate manner. 

We prohibit the use of any discriminatory language, racism, sexism, homophobia, xenophobia, bullying, physical or verbal aggression of any kind towards our educators or students. 

ORDER DISPATCH & POSTAGE

If your course includes a training head and tool set, we will bring these items to the designated course date and location and deliver to you in person. 

We will ask you to sign to confirm receipt of these items.

DATA PROTECTION AND DATA RETENTION 

Full details of our data protection policy and ICO reference number can be found under the Privacy and Cookie Policy section 

COMPLAINTS PROCEDURE

If for any reason you are unhappy with any aspect of our service, please contact us and we will do our best to resolve the situation to your satisfaction.

If you would like to raise a formal complaint this must be done in writing via email to mail@ministryofmanes.com 

Please title your email clearly as COMPLAINT

Complaints must be made within 30 days of your purchase.

We will email you our complaints form for you to complete and return to us.

The returned complaints form must include your full name and address, along with the booking reference and details, and a description of the issue.

Following receipt of your completed and returned complaints form, we will respond in writing within 7 business days.

Please note that incomplete complaints forms will not be handled in this 7 day time frame, this will only begin once we receive a completed complaints form with all of the mandatory fields filled.